Shipping Infomation

Before making a purchase, please review our Shipping & Delivery Policy, applicable to all orders. We offer various shipping options, and some orders are fulfilled by third-party suppliers.

FREE SHIPPING

We offer free expedited shipping for orders over $300 AUD.

PROCESSING AND DELIVERY TIME

Estimate your order's arrival using the processing and delivery time details provided. Please note that processing time does not include shipping time.

PROCESSING TIME

Categories	Processing time (excluding delivery time)
Apparel	3-5 days
Footwear	5-10 days
Home decor (Bedding sets, quilt bed sets, quilt…)	5-10 days
Accessories	5-7 days

DELIVERY TIME

All items are shipped from our OVERSEAS WAREHOUSE. Shipping time varies based on your chosen method, typically taking 7 to 20 business days. Please review the shipping timeframe before confirming your order.

DELIVERY TO AUSTRALIA

Rate Name	Condition	Shipping Fee (AUD)	Shipping Time
Economy Shipping (Non-Expedited Shipping)	Order < $300 AUD	$4.99 AUD	15-20 days
Standard Shipping + Insurance	Order < $300 AUD	$14.99 AUD	15-20 days
Expedited Shipping + Insurance	Order < $300 AUD	$29.99 AUD	7-15 days
Expedited Shipping + Insurance	Order from $300	Free	7-15 days

EXPEDITED SHIPPING SURCHARGE FOR REMOTE AREAS

If shipping to a remote area in Australia, there's a $40 AUD surcharge for expedited shipping.
If you prefer not to pay the surcharge, consider using Australia Post for more cost-effective shipping.
To check if your address is in a remote area, contact us at support@vibehoodie.com.

EXPEDITED SHIPPING REFUND

If you pay for expedited shipping and don't receive your item within 7-15 business days (excluding processing time), we'll refund the $25 AUD shipping cost.
To be eligible for a refund, contact us within 30 days of the estimated delivery date.

* PLEASE NOTE THAT WE DO NOT OFFER REFUNDS FOR ORDERS WITH FREE EXPEDITED SHIPPING.

EU – UNITED KINGDOM – CANADA CONSUMERS

Orders shipped to the EU, United Kingdom, and Canada via DHL Express may be subject to import taxes and duties determined by customs authorities. Consider switching to standard shipping for a more cost-effective service with a longer delivery timeframe (typically 5-7 business days).

1. DO YOU DELIVER INTERNATIONALLY?

Yes, we offer international shipping with free economy shipping for international orders. Be aware of potential additional taxes and duties in your country.

2. ARE THERE OTHER SHIPPING RESTRICTIONS?

We cannot deliver to APO/FPO addresses but can accommodate shipments to PO Boxes. Expedited shipping isn't available for PO Boxes.

3. WHAT HAPPENS IF MY ORDER IS DELAYED?

If your order isn’t received within 45 days from the purchase date, contact our Customer Service team.

4. CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not provide the option to ship to multiple addresses within a single order. Please create separate orders for different destinations.

5. QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

6. HOW CAN YOU CONTACT US ABOUT THIS POLICY?